Privacy Policy

Information We Collect

Personal Information

When you make a reservation or interact with our services, we may collect:

Name and contact information (email, phone number, address)
Payment information (credit card details, billing address)
Vehicle information (RV type, license plate, length)
Emergency contact information
Pet information (if applicable)
Guest preferences and special requests

Automatically Collected Information

We may automatically collect certain information about your visit to our website:

IP address and device information
Browser type and version
Pages visited and time spent on our site
Referring website information
Location data (if permitted by your device)

How We Use Your Information

We use your personal information to:

Process reservations and provide accommodation services
Communicate with you about your stay and our services
Process payments and manage billing
Comply with legal and regulatory requirements
Improve our services and website functionality
Send promotional communications (with your consent)
Ensure the safety and security of our guests and property

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

To service providers who assist us in operating our business (payment processors, booking platforms, etc.)
When required by law or to protect our rights and property
In the event of a business transfer or merger
With your explicit consent

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission
Secure data storage systems
Regular security assessments and updates
Limited access to personal information on a need-to-know basis
Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal obligations)
Object to processing of your personal information
Request portability of your data
Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

Remember your preferences and settings
Analyze website traffic and usage patterns
Improve website functionality and performance
Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect certain website features.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Reservation records are typically retained for 7 years for tax and legal purposes.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "last modified" date.

Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

Ridgeback RV

Phone: +1-713-955-1244
Email: privacy@ridgebackrv.com
Address: 1663 Blalock Rd, Houston, TX 77080